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Order by phone +372 880 7906
The goods, ordered from UAB Nostra’s online shop www.nostrahome.ee, can be returned according to the Law of Obligations Act, and consumer rights regulations regarding online purchases.
If a defective item has been sold to the customer without a notice, UAB Nostra is obliged to solve the situation on one of the following ways, according to the customer’s demand:
When returning a defective item, delivery cost is not to be refunded.
If it turns out that the item was damaged by the fault of the customer, the goods will be returned to the customer only if the customer covers the expenses for return delivery and resending, as well as the cost of the product inspection if applicable.
The procedure for returning defective goods:
Please fill in the return form that you can download HERE.
Send the filled in return form to info@nostrahome.ee
We will send a courier to pick up the defective goods, so the following data should definitely be shown in the return form: the first and last name of the customer, the pickup address for the defective goods and a date suitable for pickup (a business day), all the necessary contacts (mobile phone number, e-mail), order reference number, dates of placing and receiving the order, purchase sum, name of the product, and a detailed description of the defect.
Returning of quality items is possible according to the consumer rights regulations regarding online purchases. The consumer covers the cost of return delivery for quality items.
Return conditions for quality items:
Returning of items is possible within 14 days, starting from the date of receiving the items.
Returned items must fulfil the following conditions:
The return delivery costs for quality goods will be covered by the customer.
The delivery cost will not be refunded when returning quality goods.
The procedure to return quality goods:
1. Returning by Omniva parcel terminal.
2. Goods can be returned to the return office also by courier or personally by the customer:
Complaints about the quality of goods or services
To place complaints about goods or services, purchased from our online shop, the Customer has the right to turn to the Customer Protection and Technical Regulatory Authority www.ttja.ee or place a complaint on the website of the European Consumer Centre of Estonia https://consumer.ee.